roberthmitchell.blogspot.com
Quality Matters: June 2015
http://roberthmitchell.blogspot.com/2015_06_01_archive.html
Thursday, June 18, 2015. The Future of Quality. ASQ's 2015 Future of Quality. Report, titled "Quality Throughout", examines the changing role of quality. The 88-page report is a compilation of essays from experts in their fields from around the globe. In a guest post to the ASQ CEO's blog, Laurel Nelson-Rowe, ASQ Managing Director, asks for feedback from ASQ's Voices of Quality bloggers. The indispensable quality professional recognizes the impact of social media and respects the influence of on-line wor...
aqualityprincess.wordpress.com
Influential Voices: Inspiration | Thoughts on Quality in a Chaotic World
https://aqualityprincess.wordpress.com/2015/01/16/influential-voices-inspiration
Thoughts on Quality in a Chaotic World. Just another WordPress.com site. I enjoyed Bill Troy’s recent post on Finding Inspiration from Quality Leaders. Towards the end, he poses the question, “Have you met someone whose teachings on quality influenced you or inspired you? 8221; I must say that I have drawn the inspiration that has driven my career as well as the way I lead from many sources. I was inspired by Helena Haapio. I have found many inspirations from many sources. Who has inspired you? You are c...
roberthmitchell.blogspot.com
Quality Matters: July 2014
http://roberthmitchell.blogspot.com/2014_07_01_archive.html
Thursday, July 17, 2014. In my previous blog post, "In Search of performance Excellence". I spoke on the importance of leadership and strategic planning to organizational success and performance excellence. In his 1989 book “On Becoming a Leader,” Warren Bennis offers a distinction between leaders and managers as: the manager does things right; the leader does the right thing. The Baldrige Criteria for Performance Excellence's Leadership. How do they set the vision and values? 3M captures the spark of ne...
roberthmitchell.blogspot.com
Quality Matters: Recruiting Members and Volunteers in a Changing Landscape
http://roberthmitchell.blogspot.com/2014/10/recruiting-members-and-volunteers-in.html
Sunday, October 26, 2014. Recruiting Members and Volunteers in a Changing Landscape. In response to the latest blog post by ASQ CEO Bill Troy, "Recruiting Members and Volunteers". I thought I'd offer my experiences in recruiting new members and volunteers to two member units of ASQ: the MN Section and the Statistics Division. I actively served in the ASQ Statistics Division between 1991-2003 and the local MN Section between 2004-Present. For a little background, ASQ. And Leaders Eat Last. In the latest s...
roberthmitchell.blogspot.com
Quality Matters: Using Social Collaboration to Improve Customer Experience
http://roberthmitchell.blogspot.com/2014/11/using-social-collaboration-to-improve.html
Thursday, November 20, 2014. Using Social Collaboration to Improve Customer Experience. Quality in a service or product is not what you put into it. It is what the customer gets out of it.” - Peter Drucker. 8220;Customers must get what they want…When they want it, the way they want it, at a fair price.” -Unknown. 62% of surveyed B2B professionals read user Ratings and Reviews for business products or service. The average social customer will tell 42 people about a good experience. Social media tools are ...
roberthmitchell.blogspot.com
Quality Matters: June 2014
http://roberthmitchell.blogspot.com/2014_06_01_archive.html
Friday, June 06, 2014. In a guest post contributed to A View from the Q. I reminded my children on numerous occasions that they were not just competing for jobs with other students in their class, school, community or even the U.S. - that their competition is increasingly from overseas. In a 2006 YouTube video " Shift Happens 3.0. New manufacturing technologies as providing the catalyst for a resurgence in craftsmanship – especially technologies such as 3D printing. - See more at: http:/ www...New man...
roberthmitchell.blogspot.com
Quality Matters: August 2014
http://roberthmitchell.blogspot.com/2014_08_01_archive.html
Friday, August 22, 2014. Future of Quality: Evolutionary or Revolutionary? In the August post. To A View from the Q, ASQ CEO Bill Troy asks how will the future of Quality unfold: evolutionary of revolutionary? I believe the most likely scenario includes both types of change - resulting in uneven incremental, breakthrough and disruptive levels of performance improvement. Several megatrends are shaping the future of quality like never before:. The rate of change is exponential. Are two megatrends broadenin...
aqualityprincess.wordpress.com
Influential Voices: Recruiting Members and Volunteers | Thoughts on Quality in a Chaotic World
https://aqualityprincess.wordpress.com/2014/10/22/influential-voices-recruiting-members-and-volunteers
Thoughts on Quality in a Chaotic World. Just another WordPress.com site. Influential Voices: Recruiting Members and Volunteers. I read Bill Troy’s post. On recruiting members and volunteers with interest because I am not only a member and volunteer wit ASQ, I am also a lifetime member of the Girl Scouts. Like many other membership organizations, the Girl Scouts have been hit with a downward trend in members and volunteers, described in a recent New York Times article. Why is training so important? Making...
aqualityprincess.wordpress.com
Influential Voices: See you at WCQI | Thoughts on Quality in a Chaotic World
https://aqualityprincess.wordpress.com/2013/05/03/influential-voices-see-you-at-wcqi
Thoughts on Quality in a Chaotic World. Just another WordPress.com site. Influential Voices: See you at WCQI. I can almost hear the melody in my head All my bags are packed, I’m ready to go. Literally my bags are in the cube I’ve borrowed in our Rochester office, as I’m heading out today to take in the member leader events this weekend in Indianapolis in advance of WCQI. Paul Borowski shared Scott Rutherford’s post. With his survivor guide for the conference. I’d like to share two more tips. Quality R...
aqualityprincess.wordpress.com
Influential Voices: To Conference, or not To Conference… | Thoughts on Quality in a Chaotic World
https://aqualityprincess.wordpress.com/2015/04/09/influential-voices-to-conference-or-not-to-conference
Thoughts on Quality in a Chaotic World. Just another WordPress.com site. Influential Voices: To Conference, or not To Conference…. This month on the A View from the Q blog. ASQ Communications Specialist Julia Kolker guest blogs. To minimize costs, I do things like having a roommate, getting food from the grocery store instead of the pricy hotel restaurants if I have a car, speaking and channeling my inner travel agent to get good deals. If you travel, do you go to learn, network, or both? Address never m...
