Peer mentors participate on a voluntary basis. One of the most valuable aspects of being a peer mentor is the training in conflict resolution. The training not only improves the level of advice made to peers but is also very beneficial to the mentors own work situations.
AH: For me, this was a continuation of a normal practice, dealing with day-to-day conflict within a municipality. I liken it to the Who Wants to Be a Millionaire phone-a-friend lifeline. I enjoyed training in mediation and conflict resolution, which has given me a better perspective on municipal relations. NV: There’s a lot of conflict within and between municipalities. Certainly there’s a common thread; very often it has to do with people not understanding their particular role. NV: I think we represent...