SIMdecisions, the online call center simulator. Online simulation sofware, easy to use, at a price you can afford - free! It's time to fire your Erlang staffing model!
http://www.simdecisions.com/
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simdecisions
David Eichler
8201 Tow●●●●●●●●Dr #1115
Pl●●no , TX, 75024
US
View this contact
simdecisions
David Eichler
8201 Tow●●●●●●●●Dr #1115
Pl●●no , TX, 75024
US
View this contact
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SIMdecisions - The Online Call Center Simulator | simdecisions.com Reviews
https://simdecisions.com
SIMdecisions, the online call center simulator. Online simulation sofware, easy to use, at a price you can afford - free! It's time to fire your Erlang staffing model!
simdecisions.com
SIMdecisions - The Online Call Center Simulator
http://www.simdecisions.com/Index.php
Simulation is advanced call center management. If you aren't using simulation to guide your decisions you are playing 'what if' with your customers. SIMdecisions offers easy to use simulations for free. That s instant ROI! Online call center simulation software - SIMdecisions © 2007 by Deia Solutions, Inc. Simulation engine built with Processing.
SIMdecisions - The Online Call Center Simulator
http://www.simdecisions.com/sitemap.php
Upgrade - More Simulation Power. Java - Browser Check. Erlang C - Commonly used in software to determine the number of agents required for a given call volume. 'Erlang C' is a complex, but flawed, method for staffing. A = traffic in Erlangs, N = servers (agents),. P( 0) = probability of delay,. P = probability of loss - Poisson formula. Customers wait forever and never hang up. All agents are able to take every call type. Every call has the same priority in queue. Simulation engine built with Processing.
SIMdecisions - The Online Call Center Simulator
http://www.simdecisions.com/support/join.php
Simulation is Better than Erlang. Erlang C - Commonly used in software to determine the number of agents required for a given call volume. 'Erlang C' is a complex, but flawed, method for staffing. A = traffic in Erlangs, N = servers (agents),. P( 0) = probability of delay,. P = probability of loss - Poisson formula. Customers wait forever and never hang up. All agents are able to take every call type. Every call has the same priority in queue. Simulation engine built with Processing.
SIMdecisions - The Online Call Center Simulator
http://www.simdecisions.com/simulate
Where are your simulations? Members see their simulations listed right here. plus results* of their simulations! When you run a simulation, SIMdecisions records detailed results - calls handled, abandoned rate, speed of answer, and lots more. Afterwards, you can download the results in a spreadsheet. How do you sort through the complexities of your call center to ensure that you maximize your most important investment, your people? It's time to fire your Erlang staffing model.". Join now, free!
SIMdecisions - The Online Call Center Simulator
http://www.simdecisions.com/about.php
Our vision - "Helping customer service professionals make professional decisions through simulation.". New technologies are turning the contact center into an increasingly complex environment; intelligent call routing and multimedia are two good examples of such technology. But even a standard ACD - when modern business rules like skills-based routing are used - is a challenge to manage. How do you sort through all the complexities to ensure that you maximize your most important investment, your people?
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Deia Solutions - Call Center Software for the Rest of Us
http://www.deiasolutions.com/index.html
In Fall 2006, Deia Solutions will turn the call center software industry upside down. Stay tuned to find out how. Operating a call center is not easy; choosing the right tools to help you with the job can make all the difference in employee morale and customer satisfaction. We pride ourselves on putting powerful software within reach of all call center managers, not just the big-budget heavy weights. In 2005 we launched our first online service: SIMdecisions - The Online Call Center Simulator.
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Capítulo 8. Sistemas de Serviço - Sistemas Humano-Computacionais
http://sistemas-humano-computacionais.wikidot.com/capitulo:sistemas-de-servico
3Modelagem e Simulação de Humanos. 4Modelagem e Simulação de Organizações e Sistemas. 5Otimização de Sistemas Humano-Computacionais. 6Sistemas de Tecnologia de Informação e Comunicação. 10Sistemas Acoplados de Natureza e Humanos. 11Colaboração Auxiliada por Computador. 12Modelagem e Simulação de Sistemas Humano Computacionais. O que é um wiki? Add a new page. Capítulo 8. Sistemas de Serviço. Supervisores: Claudio Santos Pinhanez, Carlos Humes Jr. 23 Processo de Produção. 24 Qualidade de serviço. 8 Engenh...
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SIMdecisions - The Online Call Center Simulator
Simulation is advanced call center management. If you aren't using simulation to guide your decisions you are playing 'what if' with your customers. SIMdecisions offers easy to use simulations for free. That s instant ROI!
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