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BPO Features

Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Will BPOs close down or burst like the Dotcom bubble? Is call center/BPO experience considered in other sectors/industries? Is it really a stable job that can be done on a full time basis? Absolutely Abhimanyu, it is as stable as any other job that you could consider. It is the only industry where the entry barriers are low (graduation) and returns are high. The industry also provides opportunities for fast growth. Ma...Hopefully...

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Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Will BPOs close down or burst like the Dotcom bubble? Is call center/BPO experience considered in other sectors/industries? Is it really a stable job that can be done on a full time basis? Absolutely Abhimanyu, it is as stable as any other job that you could consider. It is the only industry where the entry barriers are low (graduation) and returns are high. The industry also provides opportunities for fast growth. Ma...Hopefully...

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1 bpo features

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8 suhail

9 niyati

10 bijoy kumar

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BPO Features | sundertrg.blogspot.com Reviews

https://sundertrg.blogspot.com

Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Will BPOs close down or burst like the Dotcom bubble? Is call center/BPO experience considered in other sectors/industries? Is it really a stable job that can be done on a full time basis? Absolutely Abhimanyu, it is as stable as any other job that you could consider. It is the only industry where the entry barriers are low (graduation) and returns are high. The industry also provides opportunities for fast growth. Ma...Hopefully...

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sundertrg.blogspot.com

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BPO Features: November 2005

http://sundertrg.blogspot.com/2005/11

Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Will BPOs close down or burst like the Dotcom bubble? Is call center/BPO experience considered in other sectors/industries? Is it really a stable job that can be done on a full time basis? Absolutely Abhimanyu, it is as stable as any other job that you could consider. It is the only industry where the entry barriers are low (graduation) and returns are high. The industry also provides opportunities for fast growth. Ma...Hopefully...

2

BPO Features: Scary Math !!

http://sundertrg.blogspot.com/2005/11/scary-math.html

Features on issues pertaining to BPOs and ITES. Monday, November 07, 2005. Sunder Ramachandran emphasizes the need to measure the lifetime value of a call center agent). Do we treat our agents as well as we should? This is the key question that we need to find the answer to. Although there are plenty of examples within the industry of good incentive schemes, fine recognition and reward programs, loyalty bonus etc, the million dollar question is - Why do agents leave? Say for argument sake that an agent h...

3

BPO Features: Who let the Boss out ??

http://sundertrg.blogspot.com/2005/11/who-let-boss-out.html

Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Who let the Boss out? The BPO industry is notoriously famous for placing a premium on performance and promoting talent in-house. Most front line supervisors are employees who have risen up the ranks and were front line agents themselves some time back. The lack of a robust middle management is a beast that the industry has been trying to fight for a very long time now. Shouldn’t business stay out of the personal arena? It is easy...

4

BPO Features: Whose fault is it anyway?

http://sundertrg.blogspot.com/2005/11/whose-fault-is-it-anyway.html

Features on issues pertaining to BPOs and ITES. Monday, November 07, 2005. Whose fault is it anyway? If the agent is rude, who's at fault - the agent, or the customer? Hopefully neither. It may take some attitude adjustment activities. The fact is customers have become more demanding. Competition is fierce and service is the only differentiating factor. Let's look at the phone representative's position. They have some tough days. They may be processing more calls than before, and let's face it, c...Here'...

5

BPO Features: The Less you pour, the more you score!

http://sundertrg.blogspot.com/2005/11/less-you-pour-more-you-score.html

Features on issues pertaining to BPOs and ITES. Monday, November 07, 2005. The Less you pour, the more you score! Trade secrets of successful phone sales representatives). All this doesn’t mean that there can never be an exception. There may be times when providing more information is absolutely essential. However, the more points one makes, the less likely they will be retained by the listener. Remember that information consumes the obvious the attention of the listener. So more is the information y...

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BPO Features

Features on issues pertaining to BPOs and ITES. Tuesday, November 08, 2005. Will BPOs close down or burst like the Dotcom bubble? Is call center/BPO experience considered in other sectors/industries? Is it really a stable job that can be done on a full time basis? Absolutely Abhimanyu, it is as stable as any other job that you could consider. It is the only industry where the entry barriers are low (graduation) and returns are high. The industry also provides opportunities for fast growth. Ma...Hopefully...

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