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Customer centricity at the heart of every company

Customer centricity at the heart of every company. Customer focus is or at least it should be at the heart of every company’s strategy. At the same time, many companies are struggling to translate customer centricity into concrete actions embracing all teams and employees. When companies want to become more systematic in their focus on customers, they typically need to develop. Methods to listen to customers. Ways to turn data and insights into actions. Commitment to follow through the impact of actions.

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Customer centricity at the heart of every company | xperiencefocus.com Reviews

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Customer centricity at the heart of every company. Customer focus is or at least it should be at the heart of every company’s strategy. At the same time, many companies are struggling to translate customer centricity into concrete actions embracing all teams and employees. When companies want to become more systematic in their focus on customers, they typically need to develop. Methods to listen to customers. Ways to turn data and insights into actions. Commitment to follow through the impact of actions.

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1 english

2 suomi

3 finnish

4 xperiencestories

5 about us

6 services

7 pop up project

8 enter the survey

9 cx in practice

10 buy here

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Customer centricity at the heart of every company | xperiencefocus.com Reviews

https://xperiencefocus.com

Customer centricity at the heart of every company. Customer focus is or at least it should be at the heart of every company’s strategy. At the same time, many companies are struggling to translate customer centricity into concrete actions embracing all teams and employees. When companies want to become more systematic in their focus on customers, they typically need to develop. Methods to listen to customers. Ways to turn data and insights into actions. Commitment to follow through the impact of actions.

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xperiencefocus.com

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About us

http://www.xperiencefocus.com/about-us

The purpose of XperienceFocus is to share expertise and experience and together with clients develop their customer orientation to bring value to all stakeholders. Customer orientation to benefit all stakeholders. Continuous learning and renewal. Always striving for the best outcome. Founder and Chief Partner. Global corporate experience from different entities of Nokia (1998-2012) – Consumer Insights, Quality, HR. Nokia Excellence Award for the operational implementation of NPS, 2011.

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Services

http://www.xperiencefocus.com/26-2

The XperienceFocus services are tailored according to client needs. A project can consist e.g. of:. Review of the current status of a company’s customer centric approaches with proposals for the way forward. Concepting and developing customer-centric practices. Net Promoter Score (NPS) implementation. Development of processes and practices for effective NPS utilization. Developing customer centric practices for other specific areas. The book focuses on the development of customer focused company practices.

3

Contact us

http://www.xperiencefocus.com/customer-centricity-at-the-heart-of-every-company

Tel: 358 50 3070165. Email: johanna.vesterinen@xperiencefocus.com. LinkedIn: http:/ www.linkedin.com/in/jvesterinen. The book focuses on the development of customer focused company practices. Offers consulting and training to help companies make customer orientation part of their key processes and everyday practices. A key expertise area is Net Promoter Score (NPS). Website and design by Lystik.

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XperienceFocus

http://www.xperiencefocus.com/blog

Posted on Wednesday, June 5th, 2013 at 11:06 am by admin. What happened here was a sequence of things that get you emotionally engaged and lead to action: seeing somebody excited and enthusiastic about the work s/he has done, seeing the positive pride s/he takes in the work and that leading to a customer also getting excited, making a purchase decision and starting to spread positive word of mouth. How to ensure that the excitement of young people continues under all pressures of the corporate world?

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Yrityksestä menestystarina: helmikuuta 2015

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Innostusta ja kokemuksen hedelmiä yritysten johtamiseen. Lauantai 21. helmikuuta 2015. Miten johdat juuri tänään? Johtaminen tapahtuu tässä ja nyt: sitä ei voi varastoida, sitä ei voi tehdä ennakkoon. Jälkikäteen johtamisella on heikohko onnistumisprosentti. Mutta miten johdat oikein? Useimmat ohjeet tuntuvat hyviltä. Niistä voi kuvitella todellakin olevan hyötyä. Kokemukset aidoista tilanteista vakuuttavat. Into kehittää omaa toimintaa niiden pohjalta kasvaa. Sisältöä ovat esimerkiksi yrityksen tavoite,...

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Customer centricity at the heart of every company

Customer centricity at the heart of every company. Customer focus is or at least it should be at the heart of every company’s strategy. At the same time, many companies are struggling to translate customer centricity into concrete actions embracing all teams and employees. When companies want to become more systematic in their focus on customers, they typically need to develop. Methods to listen to customers. Ways to turn data and insights into actions. Commitment to follow through the impact of actions.

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