yourbestcustomer.com

Your Best Customer

HELPING YOU CREATE SUPERIOR SERVICE. Hi, I'm John Marx, Your Best Customer. And I work with people and organizations who want to create a Positively Memorable Customer Experience! The human component of Customer Service is just one small part of the total customer experience. If you want customers who are loyal, who keep coming back and rave to their friends about how great you are then you need to create a positively memorable experience for you guests. Click the button to hear from John. 41 seconds.

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YOUR BEST CUSTOMER

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Your Best Customer | yourbestcustomer.com Reviews

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HELPING YOU CREATE SUPERIOR SERVICE. Hi, I'm John Marx, Your Best Customer. And I work with people and organizations who want to create a Positively Memorable Customer Experience! The human component of Customer Service is just one small part of the total customer experience. If you want customers who are loyal, who keep coming back and rave to their friends about how great you are then you need to create a positively memorable experience for you guests. Click the button to hear from John. 41 seconds.

<META> KEYWORDS

1 welcome

2 john's bio

3 seminars

4 ybc services

5 meeting planners

6 selfless service

7 consumer rights

8 resources

9 links

10 john's blog

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welcome,john's bio,seminars,ybc services,meeting planners,selfless service,consumer rights,resources,links,john's blog

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Your Best Customer | yourbestcustomer.com Reviews

https://yourbestcustomer.com

HELPING YOU CREATE SUPERIOR SERVICE. Hi, I'm John Marx, Your Best Customer. And I work with people and organizations who want to create a Positively Memorable Customer Experience! The human component of Customer Service is just one small part of the total customer experience. If you want customers who are loyal, who keep coming back and rave to their friends about how great you are then you need to create a positively memorable experience for you guests. Click the button to hear from John. 41 seconds.

INTERNAL PAGES

yourbestcustomer.com

1

Services

http://www.yourbestcustomer.com/services.htm

HELPING YOU CREATE SUPERIOR SERVICE. As Your Best Customer I offer a number of services to help people and organizations create superior customer services. Training Programs, Workshops and Keynote Presentations. Organizational Consulting when training isn't what you need. Individual Coaching when you want to become the best you can be. Do your own Mystery Shopping and Service Assessment with our Service Detectives Program. Peer to Peer (P2P) benchmarking for cooperative advancement and cost sharing.

2

Your Best Customer

http://www.yourbestcustomer.com/rights.htm

HELPING YOU CREATE SUPERIOR SERVICE. One of YBC's biggest concerns is improving customer services worldwide. In order for that to happen, consumers need to become better customers and when the occasion arises, need to know their rights. Check this area often for news and ideas. In the meantime, I hope you find these links useful:. The Better Business Bureau's website. Consumer complaints database where you can read and post complaints. The Federal Trade Commission's site.

3

Links

http://www.yourbestcustomer.com/links.htm

HELPING YOU CREATE SUPERIOR SERVICE. Consumer complaints data base where you can read and post complaints. Great information on a variety of consumer issues. The Better Business Bureau's website. The Federal Trade Commission's site. These are fellow speakers that I know and trust to give you great programs:. Specializes in "Generation Why" and how they work. Of "Now Hear This, Inc." specializes in customer service phone skills programs. Specializes in Humor, Motivation, Sales and Customer Service.

4

Seminars

http://www.yourbestcustomer.com/seminars.htm

HELPING YOU CREATE SUPERIOR SERVICE. O make the people side of service fun, John uses the concept of the Customer Service Factory. It s a fun way for people to Build a System of Service . Assemble the service training you need from the options below:. Leadership in Customer Service. The Importance of a Positively memorable Customer Experience. Creating Values and Establishing a Culture of Service. Orient Employees for Service. Service Delivery is a Dance. Service Training in Only Ten Minutes a Day.

5

Your Best Customer

http://www.yourbestcustomer.com/selflessservice.htm

HELPING YOU CREATE SUPERIOR SERVICE. Call it selfless, higher service, or just plain old making a difference in the world. I believe that if you truly have the concept of service in mind, then part of you needs to give selflessly and for the betterment of humankind and our earth. To those ends, I recommend that you involve yourself in some activity of stewardship for your community, your neighbors, other people or our environment. These are some of the organizations I recommend:. Give Kids the World.

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yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: December 2006

http://yourbestcustomer.blogspot.com/2006_12_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. December 28, 2006. Let There Be Peace on Earth. Posted by John Marx at 9:00 AM. Back to the home page. Service From the Heart. Let There Be Peace on Earth. A Study in Service. The Straw That Broke the Customers Back! Good Customer Service Still Exists! Steve Irwins Death - What A Loss! Welcome to my blog.

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: August 2006

http://yourbestcustomer.blogspot.com/2006_08_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. August 17, 2006. Welcome to my blog. Hi - this is John Marx! Welcome to my new blog. I shall be updating it regularly, so be sure to come back often to read my hints on helping you create. Posted by John Marx at 1:45 AM. Back to the home page. Service From the Heart. Let There Be Peace on Earth. A Study in Service. The Straw That Broke the Customers Back! Good Customer Service Still Exists! Steve Irwins Death - What A Loss! Welcome to my blog.

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: January 2007

http://yourbestcustomer.blogspot.com/2007_01_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. January 11, 2007. Do you plan every detail of the experience that you want your customers to have from phone conversations to the sights, sounds and smells they will experience when doing business with you? Posted by John Marx at 8:00 AM. Back to the home page. Service From the Heart. Let There Be Peace on Earth. A Study in Service. The Straw That Broke the Customers Back! Good Customer Service Still Exists! Steve Irwins Death - What A Loss! Welcome to my blog.

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: November 2006

http://yourbestcustomer.blogspot.com/2006_11_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. November 19, 2006. A Study in Service. And on the other side a competitor of theirs in the electronics and home entertainment industry Best Buy. I found the differences between the two stores, much less their customer service to be startlingly different. On one hand the CompUSA. Store is painted with the colors of gray, white and red whereas Best Buy. Uses the colors yellow, black and blue. The Best Buy. Posted by John Marx at 10:00 AM. Back to the home page.

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: October 2006

http://yourbestcustomer.blogspot.com/2006_10_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. October 20, 2006. The Straw That Broke the Customers Back! Now I’m a guy that loves standards and thinks they should be written, but so often I bump into policies that seem so contrary that I think we should do away with them all. Today I went to Office Depot. I wonder how much that recycling program cost/earns Office Depot. Do you have any policies that are more annoying to your customers than they are worth? What’s the value of a loyal customer to you?

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: February 2007

http://yourbestcustomer.blogspot.com/2007_02_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. February 14, 2007. Service From the Heart. The Golden Rule teaches to Do unto others as you would have them do unto you . This doesn’t work in service because service is not about YOU! The first rule of service is Serve your guest as they WANT to be served, not as you want to be served! The key difference here is that you need to be in tune with your customers enough to know or learn how they want to be served. It’s about putting your heart into your work. Service is ...

yourbestcustomer.blogspot.com

HELPING YOU CREATE SUPERIOR SERVICE: September 2006

http://yourbestcustomer.blogspot.com/2006_09_01_archive.html

HELPING YOU CREATE SUPERIOR SERVICE. September 20, 2006. Good Customer Service Still Exists! Wow, I got some great customer service today and it made me feel encouragement that there is hope for American business yet. I called Verizon. With a problem. I called tech-support and got a man named Nua. I asked and he told me that it was a Polynesian name. Now keep in mind, I called because I was frustrated with the service I was receiving from Verizon. Posted by John Marx at 3:50 PM. September 07, 2006.

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HELPING YOU CREATE SUPERIOR SERVICE. February 14, 2007. Service From the Heart. The Golden Rule teaches to Do unto others as you would have them do unto you . This doesn’t work in service because service is not about YOU! The first rule of service is Serve your guest as they WANT to be served, not as you want to be served! The key difference here is that you need to be in tune with your customers enough to know or learn how they want to be served. It’s about putting your heart into your work. Service is ...

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HELPING YOU CREATE SUPERIOR SERVICE. Hi, I'm John Marx, Your Best Customer. And I work with people and organizations who want to create a Positively Memorable Customer Experience! The human component of Customer Service is just one small part of the total customer experience. If you want customers who are loyal, who keep coming back and rave to their friends about how great you are then you need to create a positively memorable experience for you guests. Click the button to hear from John. 41 seconds.

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