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ClientXClient customer experience strategy leaders. CxC Connects company strategy to execution across marketing, sales, customer service, digital and operations. CxC specializes in customer analysis, customer measurement, marketing technology and CRM solutions. The CxC Matrix is the foundation for all organizations seeking customer performance transparency. CxC delivers the CxC Matrix as management consulting engagement and as software for mid size to Fortune 500 organizations across multiple industries

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HOFFMAN, MICHAEL

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BASK●●●●IDGE , NJ, 07920-3412

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HOFFMAN, MICHAEL

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ClientXClient customer experience strategy leaders. CxC Connects company strategy to execution across marketing, sales, customer service, digital and operations. CxC specializes in customer analysis, customer measurement, marketing technology and CRM solutions. The CxC Matrix is the foundation for all organizations seeking customer performance transparency. CxC delivers the CxC Matrix as management consulting engagement and as software for mid size to Fortune 500 organizations across multiple industries
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clientxclient.com | clientxclient.com Reviews

https://clientxclient.com

ClientXClient customer experience strategy leaders. CxC Connects company strategy to execution across marketing, sales, customer service, digital and operations. CxC specializes in customer analysis, customer measurement, marketing technology and CRM solutions. The CxC Matrix is the foundation for all organizations seeking customer performance transparency. CxC delivers the CxC Matrix as management consulting engagement and as software for mid size to Fortune 500 organizations across multiple industries

INTERNAL PAGES

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1

If You Leave Your Reputation to Chance - ClientXClient

https://www.clientxclient.com/in-the-news/ifyouleaveyourreputationtochance

Customer Experience Management Experts. Customer, Marketing, Sales and CRM Experts. CxC Matrix for Customer Strategy. Learn How To Leverage Every Contact. If You Leave Your Reputation to Chance. Posted Jan 19, 2012, 8:57 AM. By Michael Hoffman [ updated Feb 7, 2012, 9:38 AM. Video from recent "Are you Customer Worthy? Presentation focused on mapping customer contact points, preparing messages and measuring impact.

2

About CxC - ClientXClient

https://www.clientxclient.com/about-cxc

Customer Experience Management Experts. Customer, Marketing, Sales and CRM Experts. CxC Matrix for Customer Strategy. Learn How To Leverage Every Contact. Client X Client, is a consulting firm specializing in customer experience strategy, measurement and technologies. MR Hoffman CxC Customer Experience Matrix. CxC helps technology aggressive companies design and execute strategies focused on optimizing customer growth and customer value. Michael R. Hoffman's. I've been fortunate to work with some of the ...

3

Manage Customer Experience Slot by Slot - ClientXClient

https://www.clientxclient.com/in-the-news/managecustomerexperienceslotbyslot

Customer Experience Management Experts. Customer, Marketing, Sales and CRM Experts. CxC Matrix for Customer Strategy. Learn How To Leverage Every Contact. Manage Customer Experience Slot by Slot. Posted Jan 24, 2012, 6:47 AM. By Michael Hoffman [ updated Nov 9, 2012, 7:51 AM. How to manage customer experience x digital content. The CxC customer experience Matrix. Featured in Customer Worthy.

4

Should You Have a Chief Customer Officer? Bliss - ClientXClient

https://www.clientxclient.com/in-the-news/shouldyouhaveachiefcustomerofficerbliss

Customer Experience Management Experts. Customer, Marketing, Sales and CRM Experts. CxC Matrix for Customer Strategy. Learn How To Leverage Every Contact. Should You Have a Chief Customer Officer? Posted Sep 27, 2011, 1:40 PM. How do you pay for a Chief Customer Officer? Was my reply to Jeanne Bliss's. Question on the Customer Think. Email and blog link. Why aren't there Chief Customer Officer jobs on LinkedIn, Monster, etc? Should a company have Chief Customer Officer? Every company needs a Chief Custom...

5

CxC Matrix for Customer Strategy - ClientXClient

https://www.clientxclient.com/cxc-matrix

Customer Experience Management Experts. Customer, Marketing, Sales and CRM Experts. CxC Matrix for Customer Strategy. Learn How To Leverage Every Contact. CxC Matrix for Customer Strategy. CxC Customer Experience Matrix Walk Thru from Customer Worthy. Companies Use the CxC Matrix to Visualize. Monetize, Prioritize, Optimize Customer Experience. Leadership - customer play book customer strategy transparency. Execution - connects strategy to execution. The CxC Matrix above also shows the customer experienc...

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CLIENT x CLIENT: Confessions of an Enlightened Customer

http://clientxclient.blogspot.com/2010/09/confessions-of-enlightened-customer.html

Monday, September 13, 2010. Confessions of an Enlightened Customer. Confessions of an Enlightened Customer. By the way—why the heck am I on hold? Confession 1: I started writing this book ( Customer Worthy. While on hold with my cell. Free book if you guess which cell phone company), listening to horrific canned music and hearing this recording every 90 seconds:. 8220;Your call is very important to us . . . You can also get assistance online . . . Have you seen our latest —? So, why am I still on hold?

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CLIENT x CLIENT: March 2010

http://clientxclient.blogspot.com/2010_03_01_archive.html

Thursday, March 25, 2010. Verizon Customer Golden In-Store Opportunity - What Do you Do? I just got off phone with potential partner/investor discussing briefing presentation - he is an expert marketer in the name/list business and he knows a lot about monetizing names and works with top brand marketing firms. He and he balked at some of the newer concepts around customer self monetization, customer value arbitrage, and customer contact syndication - then the magic happened. In under 3 minutes, right?

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CLIENT x CLIENT: My Car had a Conversation with my house Last night

http://clientxclient.blogspot.com/2010/07/free-customer-worthy-chapter.html

Tuesday, August 17, 2010. My Car had a Conversation with my house Last night. My Car had a Conversation with my hous. Last night . . . when My office interrupte. Everything is a computer—your car, phone, television, music player, radio, and so on. With the expansion of WiFi, even more common objects will not only be computerized; they will be networked. You know that security doohickey that stores attach to clothes, expensive items, and controlled substances? 8221; You walk into your kitchen past your mi...

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CLIENT x CLIENT: February 2007

http://clientxclient.blogspot.com/2007_02_01_archive.html

Wednesday, February 14, 2007. Apple Retail Store Survey Booo! There is no Survey. AHHHHHHH I fell for it again - Apple Got me! I felt guilty for blogging negative (I think they are helpful) things about Apple - as a marketer I love the pitch - as a customer and a consumer, I am greatly disappointed. After the last blog, I noticed the store receipt invited me to ". Tell us about your experience at the Apple Store. Visit www.apple.com/feedback/retail.html. Links to this post. Did not know how the e-receipt...

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CLIENT x CLIENT: July 2010

http://clientxclient.blogspot.com/2010_07_01_archive.html

Friday, July 02, 2010. Monetize Customers - Take Care of Mary and She'll Take Care of You. Executives and consultants flock around the notion of customer monetization. Perhaps it is the simple combination of "customer" and "money" that generates the appeal. Internal Customer Monetization is a Start. Should I call her, visit her in person, offer her an incentive to visit our shop? Real Innovation Starts with The Customer's Monetization - Think Like a Customer. Advertising, sales, marketing, customer servi...

clientxclient.blogspot.com clientxclient.blogspot.com

CLIENT x CLIENT: September 2010

http://clientxclient.blogspot.com/2010_09_01_archive.html

Monday, September 13, 2010. Confessions of an Enlightened Customer. Confessions of an Enlightened Customer. By the way—why the heck am I on hold? Confession 1: I started writing this book ( Customer Worthy. While on hold with my cell. Free book if you guess which cell phone company), listening to horrific canned music and hearing this recording every 90 seconds:. 8220;Your call is very important to us . . . You can also get assistance online . . . Have you seen our latest —? So, why am I still on hold?

clientxclient.blogspot.com clientxclient.blogspot.com

CLIENT x CLIENT: August 2010

http://clientxclient.blogspot.com/2010_08_01_archive.html

Tuesday, August 17, 2010. My Car had a Conversation with my house Last night. My Car had a Conversation with my hous. Last night . . . when My office interrupte. Everything is a computer—your car, phone, television, music player, radio, and so on. With the expansion of WiFi, even more common objects will not only be computerized; they will be networked. You know that security doohickey that stores attach to clothes, expensive items, and controlled substances? 8221; You walk into your kitchen past your mi...

clientxclient.blogspot.com clientxclient.blogspot.com

CLIENT x CLIENT: October 2006

http://clientxclient.blogspot.com/2006_10_01_archive.html

Wednesday, October 11, 2006. Continuous and Automatic Selling Heaven or Hell. I really can't help it. I keep looking for. not hidden meaning or the meaning of life. I keep looking for the sales pitch. But I do believe that the music of the spheres. Is orchestrated by some omnipresent sales, marketing and media team that choreograph sales pitches into every moment. I just got another email that said I can afford a new car now. I'll be right back. Links to this post. Subscribe to: Posts (Atom).

clientxclient.blogspot.com clientxclient.blogspot.com

CLIENT x CLIENT: Monetize Customers - Take Care of Mary & She'll Take Care of You

http://clientxclient.blogspot.com/2010/07/monetize-customers-take-care-of-mary.html

Friday, July 02, 2010. Monetize Customers - Take Care of Mary and She'll Take Care of You. Executives and consultants flock around the notion of customer monetization. Perhaps it is the simple combination of "customer" and "money" that generates the appeal. Internal Customer Monetization is a Start. Should I call her, visit her in person, offer her an incentive to visit our shop? Real Innovation Starts with The Customer's Monetization - Think Like a Customer. Advertising, sales, marketing, customer servi...

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CLIENT x CLIENT

Monday, April 18, 2011. Customer Experience Simple Customer Plan, Monetized Customer Worthy Hoffman. Simple Customer Plan: Monetizing the Customer Experience by Michael R Hoffman. Interviews Michael R Hoffman. Of Client X Client. The interview explores the evolution of customer expectations within utilities. Michael lays out a simple plan for monetizing consumer touch points and explores how utilities can achieve cost savings through intelligence planning. With so many customer interfaces (social media, ...

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