mi4biz.it
Mi4biz | Live & Intelligent Support
http://www.mi4biz.it/SupportoClienti.html
Supporto Online Intelligente 24h/7gg. Il nostro helpdesk può essere acceduto da qualsiasi pagina di Mi4biz, basta cliccare l'icona apposita e potrete inserire i dati della vostra richiesta. Per potervi fornire un servizio migliore il nostro personale verrà messo a conoscenza della pagina da cui avete aperto la segnalazione, i parametri di apertura ecc. I nostri specialisti sapranno dunque in quale parte dell'applicazione vi trovate e quali operazioni state per compiere. 2006 - 2014 FormalisTECH.
mi4biz.com
Reports are the key for your Customer Service Performance
http://www.mi4biz.com/customer-complaint-management-features/customer-service-performance-report
Since Mi4bz tracks the entire life cycle of every object, it collects all data about performance, customer satisfaction, KPIs, and SLAs. With Mi4biz Reports you can analyse the performances of your Customer Service. Since Mi4bz tracks the entire lifecycle of any issue and its related operations, it collects all data about performance, customer satisfaction, KPIs, and SLAs. You always know who is doing what and who is late. Branch, Division, Shop based performances. Customer segmentation based performance.
mi4biz.com
Management of a Customer Service is now easy with Mi4biz
http://www.mi4biz.com/resources/video/customer-service-management
Mi4biz makes the management happy: few clicks and your customer service is up and running! Mi4biz Main Presentation Video. Mi4biz is a customer experience management platform that helps you to communicate with your customers, manage their issues and improve their satisfaction. Mi4biz is a multi-channel, end-to-end and integrated customer service software for sustainable customer satisfaction. Mi4biz captures issues from all channels. You always know, who is doing what on an issue. Who is late?
mi4biz.com
HelpDesk resolution processes for stronger collaboration
http://www.mi4biz.com/customer-complaint-management-features/end-to-end-issue-resolution-process
End to End Help Desk. Customer complaints or requests are usually resolved not just by the call centers, but also with the help of the other departments, branches, even suppliers. Collaboration and resolution processes designed with an user friendly interface. End to End Help Desk. Breaking down the walls between departments. Our clients are using Mi4biz in many area of the business, as a quick example we have:. The common point is: processing those requests requires a team of people. How much work is ne...
mi4biz.com
Mi4biz Customer Service Management is on Facebook and Twitter
http://www.mi4biz.com/customer-complaint-management-features/customer-service-management-on-facebook-twitter
Help Desk On Social Media. Mi4biz manages customer complaints on social media too. On Facebook and Twitter your Customer Service Management is more popular! Help Desk On Social Media. Customer service ready to support customers on social networks. Mi4biz helps your business to manage your internet reputation: communication with customers can reach thousands of consumers! With Mi4biz Social Media plugin you can handle interactions with customers in Facebook and Twitter. Integration with other systems.
mi4biz.com
Customer Service Management with Selfdesk Knowledge Base
http://www.mi4biz.com/customer-complaint-management-features/selfdesk-knowledge-base-for-customer-service-management
Knowledge Base and Self Desk. An ideal Help Desk is always supported by a content repository for agents and customers. SelfDesk and Knowledge Base improve the Call Management in your Customer Service. Knowledge Base and Self Desk. A single place where customers can self-solve and First Contact Resolution can improve. Mi4biz satisfy this requirement by providing a Knowledge Base tool that:. From the Customer perspective SelfDesk is the fastest way to get the right answers at the right time. When we have q...
mi4biz.com
Customer Service Management for ISO 10002. Are you qualified?
http://www.mi4biz.com/customer-complaint-management-features/qualified-customer-service-management-iso10002
You care about privacy, security and Quality standards. Is your Customer Service Management qualified for ISO 10002? Verify our Quality features below. MI4BIZ IMPLEMENTS PRIVACY, SECURITY AND ITIL BEST PRACTICES. We self-certify compliance with:. In Mi4biz the authentication process can be internal or delegated to external systems like Active Directory or any LDAP system. Critical data are transferred on secure channels and stored encrypted. Passwords are not decipherable, as well. In which stage of the ...
mi4biz.com
Watch our animation about Sustainable Complaint management
http://www.mi4biz.com/resources/video/what-is-mi4biz-customer-service
Complaint management is a sustainable way to improve your customer satisfaction. 2 minutes animation to explore Mi4biz. Mi4biz is the customer service management platform that helps you to communicate with your customers, manage their issues and improve customer satisfaction. Back to the Resources Page. How to Customize Mi4biz. End to End Help Desk. Omni Channel Customer Service. Help Desk On Social Media. Integration with other systems. Knowledge Base and Self Desk. 1 650 617 3233. 90 212 274 74 18.
mi4biz.com
Best features for the management of Customer Complaints
http://www.mi4biz.com/customer-complaint-management-features
Efficient Key Features on Customer Complaint Management. Features for Sustainable Customer Satisfaction. Design your help desk, measure service performances and improve your processes. All by yourself: no consultants, no IT. Capability to design your workflows and your interfaces without any help from the vendor or IT department. In addition to contact center, all departments across the organization can be engaged to solve issues and requests. Integration with other systems. Knowledge Base and Self Desk.
mi4biz.com
Mi4biz is a software for Omni Channel Customer Service
http://www.mi4biz.com/customer-complaint-management-features/unified-customer-communication
Omni Channel Customer Service. Customers who have difficulties or questions may send an email or call your call center, submit requests through internet banking or from your web site, use kiosks in shopping malls or make comments about you on social media. Omni channel is the key for the new generation of Customer Service. Omni Channel Customer Service. MANY TOUCH POINTS, ONE AND ONLY CUSTOMER VIEW. Live Chat offers to customers the possibility to talk with your business whenever it’s convenient for them...
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