committedtocustomers.com

Committed to Customers

March 12, 2015. In my two previous posts I have discussed the collaboration between CX people and Finance and Control and Human Resources. This time I want to focus on the collaboration between CX and Communications. It is astonishing how often employees tell that they are not aware of their company’s CX goals, measurement, and current status or even know where to find information of customer insights. Information simply doesn’t reach the right people a major issue that needs to be addressed. Face-to-fac...

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Committed to Customers | committedtocustomers.com Reviews

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March 12, 2015. In my two previous posts I have discussed the collaboration between CX people and Finance and Control and Human Resources. This time I want to focus on the collaboration between CX and Communications. It is astonishing how often employees tell that they are not aware of their company’s CX goals, measurement, and current status or even know where to find information of customer insights. Information simply doesn’t reach the right people a major issue that needs to be addressed. Face-to-fac...

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7 readers’ comments

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Committed to Customers | committedtocustomers.com Reviews

https://committedtocustomers.com

March 12, 2015. In my two previous posts I have discussed the collaboration between CX people and Finance and Control and Human Resources. This time I want to focus on the collaboration between CX and Communications. It is astonishing how often employees tell that they are not aware of their company’s CX goals, measurement, and current status or even know where to find information of customer insights. Information simply doesn’t reach the right people a major issue that needs to be addressed. Face-to-fac...

INTERNAL PAGES

committedtocustomers.com

1

About the author – Committed to Customers

http://www.committedtocustomers.com/about-the-author

Founder of XperienceFocus, trainer, writer and consultant helping companies focus on developing delightful customer experiences. Background in the international business environment. Over 30 years’ experience from both global corporate life and from businesses of various sizes in different industries. Coauthor of over ten study books, handbooks and guides, published in Finland, Sweden and Germany. MA from the University of Helsinki. Net Promoter Certified Associate. Order by email: info@liikekirjat.fi.

2

Uncategorized – Committed to Customers

http://www.committedtocustomers.com/category/uncategorized

Customer inside a sign of company success. January 27, 2015. January 27, 2015. This is a guest post by Päivi Heikinheimo, Founder and CEO of Key Consulting Oy. Have you ever stepped back to think about why commercial enterprises exist? But is any of these factors the fundamental purpose for an enterprise? A reason for the existence of a company? No, they are not. These factors express. That core is or should be customers. Hence, the most important goal of an enterprise is to. Get and keep customers.

3

Contents – Committed to Customers

http://www.committedtocustomers.com/contents

Creating a customer centric company culture. Committed to customer centricity. Click here for a detailed list of contents. IMPROVE YOUR COMPANY’S CX PRACTICES. Order by email: info@liikekirjat.fi. Release date: 20 Nov 2014. Format: Paperback and e-book.

4

Collaboration at the heart of CX culture – Committed to Customers

http://www.committedtocustomers.com/customer-centric-company-culture/collaboration-at-the-heart-of-cx-culture

Collaboration at the heart of CX culture. February 16, 2015. Today I want to write about one specific area of company internal collaboration, namely collaboration between people responsible for CX and Finance and Control. In practice this means that the status and results of CX metrics need to be reported with the same discipline and regularity as financial metrics and other company key performance indicators. When CX measures follow the same monitoring practices as financial metrics, they really sta...

5

Sample – Committed to Customers

http://www.committedtocustomers.com/sample

FOREWORD AND SAMPLE PAGES. Related to the book:. Guest blog @Etuma: What’s in it for me? Customer Experience Magazine: How Leaders Walk the Talk. Guest blog in Finnish @ Yrityksestä menestystarina: Vauhtia asiakaskeskeisyyteen. Photo: Academic Bookstore, Helsinki, Nov 2014. IMPROVE YOUR COMPANY’S CX PRACTICES. Order by email: info@liikekirjat.fi. Release date: 20 Nov 2014. Format: Paperback and e-book.

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menestystarinaksi.blogspot.com

Yrityksestä menestystarina: helmikuuta 2015

http://menestystarinaksi.blogspot.com/2015_02_01_archive.html

Innostusta ja kokemuksen hedelmiä yritysten johtamiseen. Lauantai 21. helmikuuta 2015. Miten johdat juuri tänään? Johtaminen tapahtuu tässä ja nyt: sitä ei voi varastoida, sitä ei voi tehdä ennakkoon. Jälkikäteen johtamisella on heikohko onnistumisprosentti. Mutta miten johdat oikein? Useimmat ohjeet tuntuvat hyviltä. Niistä voi kuvitella todellakin olevan hyötyä. Kokemukset aidoista tilanteista vakuuttavat. Into kehittää omaa toimintaa niiden pohjalta kasvaa. Sisältöä ovat esimerkiksi yrityksen tavoite,...

xperiencefocus.com

XperienceFocus

http://www.xperiencefocus.com/blog

Posted on Wednesday, June 5th, 2013 at 11:06 am by admin. What happened here was a sequence of things that get you emotionally engaged and lead to action: seeing somebody excited and enthusiastic about the work s/he has done, seeing the positive pride s/he takes in the work and that leading to a customer also getting excited, making a purchase decision and starting to spread positive word of mouth. How to ensure that the excitement of young people continues under all pressures of the corporate world?

xperiencefocus.com

About us

http://www.xperiencefocus.com/about-us

The purpose of XperienceFocus is to share expertise and experience and together with clients develop their customer orientation to bring value to all stakeholders. Customer orientation to benefit all stakeholders. Continuous learning and renewal. Always striving for the best outcome. Founder and Chief Partner. Global corporate experience from different entities of Nokia (1998-2012) – Consumer Insights, Quality, HR. Nokia Excellence Award for the operational implementation of NPS, 2011.

xperiencefocus.com

Services

http://www.xperiencefocus.com/26-2

The XperienceFocus services are tailored according to client needs. A project can consist e.g. of:. Review of the current status of a company’s customer centric approaches with proposals for the way forward. Concepting and developing customer-centric practices. Net Promoter Score (NPS) implementation. Development of processes and practices for effective NPS utilization. Developing customer centric practices for other specific areas. The book focuses on the development of customer focused company practices.

xperiencefocus.com

Contact us

http://www.xperiencefocus.com/customer-centricity-at-the-heart-of-every-company

Tel: 358 50 3070165. Email: johanna.vesterinen@xperiencefocus.com. LinkedIn: http:/ www.linkedin.com/in/jvesterinen. The book focuses on the development of customer focused company practices. Offers consulting and training to help companies make customer orientation part of their key processes and everyday practices. A key expertise area is Net Promoter Score (NPS). Website and design by Lystik.

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About Committed To Cure. Make your Commitment to Cure. First Name. This name will appear with your picture. British Indian Ocean Territory. Heard Island and McDonald Islands. Hong Kong SAR China. People's Democratic Republic of Yemen. Saint Kitts and Nevis. Saint Pierre and Miquelon. Saint Vincent and the Grenadines. São Tomé and Príncipe. South Georgia and the South Sandwich Islands. Svalbard and Jan Mayen. Turks and Caicos Islands. US Minor Outlying Islands. Union of Soviet Socialist Republics. From Un...

committedtocustomers.com

Committed to Customers

March 12, 2015. In my two previous posts I have discussed the collaboration between CX people and Finance and Control and Human Resources. This time I want to focus on the collaboration between CX and Communications. It is astonishing how often employees tell that they are not aware of their company’s CX goals, measurement, and current status or even know where to find information of customer insights. Information simply doesn’t reach the right people a major issue that needs to be addressed. Face-to-fac...

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American horror flicks have been in a real rut of late. From the wave of watered down Japanese horror, to the. S that confuse stomach-churning with thought-provoking hell, even the pairing of genre titans in. Was a fairly bland affair. Judging by Neil Marshall’s. But it also contains tight pacing, numerous expertly timed boo! Scares, and a generous helping of unapologetic gore that’s been missing from the glut of PG-13 horror movies currently plaguing American screens. This Just In: Thirst Promo Shots.