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Inside the Organization: Can Corporate Culture be Measured?

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Insights and Ideas on Business and Employee Communications. Friday, February 6, 2015. Can Corporate Culture be Measured? In the course of our work, the phrase “corporate culture” occurs frequently. Maybe an executive says his company’s culture is “dysfunctional.” Another executive may say his company has a strong “ethical culture,” or another has an “inclusive culture.”. But that begs the question. What exactly does “culture” mean in the context of a business organization? For instance, is the culture cu...

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Inside the Organization: January 2014

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Insights and Ideas on Business and Employee Communications. Thursday, January 23, 2014. Driving Effective Employee Communications. In these days of high gas prices and little free time, however, it is a rare if not altogether forgotten pastime for a quiet weekend. Just the same, imagine jumping in your car and backing out of the driveway without a destination. At the end of the driveway, do you go left or right? And once you’ve made that decision, then what? What is frequently missing, however, is a sens...

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Inside the Organization: October 2013

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Insights and Ideas on Business and Employee Communications. Friday, October 11, 2013. Living on Technology’s Leading Edge. In the last decade of the 19. Century and early years of the 20. Century, the biggest problem confronting the people of New York City was the massive amounts of horse manure in the streets. In addition to its offensive odor and having to step carefully when crossing a street, there was a constant health hazard, especially in the hot summer months. In a similar vein, beginning in the ...

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Inside the Organization: February 2014

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Insights and Ideas on Business and Employee Communications. Tuesday, February 4, 2014. Employees are Key to a Superior Customer Experience. Back when AT&T was the monopolistic entity providing telephone service, Lily Tomlin played a recurring role as “Ernestine,” a telephone operator. After treating a caller rudely and hanging up, she would grin sourly, snort and say, “We’re the phone company. We don't care. We don't have to.". In a brilliant and insightful book titled Outside In. Even monopolies like th...

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Inside the Organization: Changing Perceptions of Change

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Insights and Ideas on Business and Employee Communications. Tuesday, August 19, 2014. Changing Perceptions of Change. The perceptions of change and the range of reactions to it that occur within today’s businesses are as varied as the businesses themselves – and rightly so, because organizations are all unique, with their own ingrained cultural attributes and histories. First is a large, 100-year-old American manufacturing company with deeply held traditions. The CEO worked his way up the leadership ...

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Inside the Organization: When Leaders’ Words and Actions are Out of Synch

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Insights and Ideas on Business and Employee Communications. Tuesday, July 8, 2014. When Leaders’ Words and Actions are Out of Synch. The higher on the corporate ladder managers are, the more likely it is that people will listen to and heed what they say. Not surprisingly, then, when CEOs and other business leaders say one thing but do another, the effect may not be to their liking. I’ve seen this first-hand more than once, the best example being a client company from a few years ago. I next heard from hi...

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Inside the Organization: May 2014

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Insights and Ideas on Business and Employee Communications. Wednesday, May 21, 2014. I Speak. You Listen.". The conventional understanding of employee communications can be summed up in four words: “I speak. You listen.”. In other words, many people believe that employee communications is simply top-down, with messages and information emanating from senior managers for consumption by the broad mass of employees. This approach rests on a set of questionable assumptions:. They will fully understand it.

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Inside the Organization: August 2014

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Insights and Ideas on Business and Employee Communications. Tuesday, August 19, 2014. Changing Perceptions of Change. The perceptions of change and the range of reactions to it that occur within today’s businesses are as varied as the businesses themselves – and rightly so, because organizations are all unique, with their own ingrained cultural attributes and histories. First is a large, 100-year-old American manufacturing company with deeply held traditions. The CEO worked his way up the leadership ...

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Inside the Organization: Employee Activism in a Social Media World

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Insights and Ideas on Business and Employee Communications. Wednesday, April 16, 2014. Employee Activism in a Social Media World. While contending daily with a highly competitive environment and multiple cost pressures, all in the context of constant change, every business today must also deal with stakeholder activism from assorted audiences, especially shareholders, environmentalists, and consumer advocates. 8220; Employees Rising: Seizing the Opportunity in Employee Activism. Let’s start from th...

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Inside the Organization: Making the Most of Teleconference Calls

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Insights and Ideas on Business and Employee Communications. Tuesday, March 18, 2014. Making the Most of Teleconference Calls. In fact, my greatest challenge consistently has been associated not with self-discipline but with telephone technology, in particular, teleconference calls: not the content of the calls, but the general lack of protocol in most teleconference calls. The Wall Street Journal. Assuming that we have to continue to contend with unintelligible voices, people in the conference room who s...