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A Customer & Brand Strategy Blog | A.k.a. Wim Rampen's Blog

A.k.a. Wim Rampen's Blog (by Wim Rampen)

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A Customer & Brand Strategy Blog | A.k.a. Wim Rampen's Blog | wimrampen.com Reviews

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A.k.a. Wim Rampen's Blog (by Wim Rampen)

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A Customer & Brand Strategy Blog | A.k.a. Wim Rampen's Blog | Page 2

http://wimrampen.com/page/2

A Customer and Brand Strategy Blog. Who is Wim Rampen. May 26, 2015. The answer to these questions might actually provide you with actionable insight. May 25, 2015. Five Things To Remember When Mapping The Customer’s Journey. December 7, 2014. Measuring Customer Value in Experience? August 31, 2014. March 16, 2014. Big Data, Trust and ‘You as The Product’. February 2, 2014. Five Contextual Marketing Design Principles. January 31, 2014. The Power Of Simplicity. Newer posts →. Follow Blog via Email.

2

5 Reasons Your Customer Experience Efforts Fail | A Customer & Brand Strategy Blog

http://wimrampen.com/2015/06/06/5-reasons-your-customer-experience-efforts-fail

A Customer and Brand Strategy Blog. Who is Wim Rampen. June 6, 2015. 5 Reasons Your Customer Experience Efforts Fail. Improving the Customer’s Experience is not easy. If your lucky it’s a “two step forward, one step back”-experience. But I know many Customer Experience professionals who get frustrated by the constant struggle to move the needle. They sense that they are seen as a nuisance standing in the way of managers and directors trying to meet their objectives. Please share if you like:. Get every n...

3

The answer to these questions might actually provide you with actionable insight | A Customer & Brand Strategy Blog

http://wimrampen.com/2015/05/26/the-answer-to-these-questions-might-actually-provide-you-with-actionable-insight

A Customer and Brand Strategy Blog. Who is Wim Rampen. May 26, 2015. The answer to these questions might actually provide you with actionable insight. With little time to write these days I thought I’d try this new format of short insights in a format that you can easily download and share. This is the 2nd. You can find the first on Customer Journey mapping here. I hope you enjoy it. If you do, or don’t, please share your feedback. Other thoughts welcome too. Please share if you like:.

4

My Free E-book: Co-creating Customer Relationships | A Customer & Brand Strategy Blog

http://wimrampen.com/2012/10/21/co-creating-customer-relationships

A Customer and Brand Strategy Blog. Who is Wim Rampen. October 21, 2012. My Free E-book: Co-creating Customer Relationships. I’ve been thinking about writing a book several times. And this time I thought I’d do something about it ;) As it seemed sensible I started reading through the past three years of blog-posts that I’ve written. Having done so I decided I might as well share the ones I like best with you in a digital booklet. This booklet has four ‘Chapters’. I consider this booklet my personal resou...

5

Thinking in Paradoxes | A Customer & Brand Strategy Blog

http://wimrampen.com/2014/08/31/thinking-in-paradoxes

A Customer and Brand Strategy Blog. Who is Wim Rampen. August 31, 2014. Harmonize the opposite times by Román P.G. on Flickr. It’s not that long ago. An ordinary evening on my couch at home surfing my streams as they flow through Twitter, LinkedIn, Gmail, Feedly etcetera. I was reading a post shared by @roosvanvugt. 8220; 5 things digital CMO’s do better. That’s opposite directions, a contradiction, I thought. It is therefor imperative that companies tap into the data/knowledge-flows to really understand...

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customerking.it customerking.it

“IoE, what’s in it for me?” said the CRM | The place where the Customer counts

http://customerking.it/2015/02/26/ioe-whats-in-it-for-me-said-the-crm

The place where the Customer counts. Free thoughts on CRM, Business and the next big thing. Privacy & Cookie Policy. 8220;IoE, what’s in it for me? 8221; said the CRM. Recently, lots of new buzz around about the Internet of Everything. Concept and impacts it will have on business and people’s life. And all this buzz is nurtured by big corporations like Cisco which foresees a huge potential on connections between processes, data, things and people (. The Internet of Things. Well, this is only a dimension ...

haimtoeg.wordpress.com haimtoeg.wordpress.com

Talk to me! | Enterprise Software Support

https://haimtoeg.wordpress.com/talk-to-me

About the author and this blog. I can be reached at blogfeedback@toeg-consulting.com. How Old Is Your Case Load? What Can We Learn From a British Sandwich Chain? How to Not Own a Problem. Benchmarking, why not? Support, Transparency and Service Design. Excellent and outstanding #MaritzCXWebinar. Rigorous methodology and well presented. 1 year ago. Thanks for a good event. Can you provide the link for the free training on gcp? New post: Observations on Customer Experience Improvement - ow.ly/LgFS6.

thecustomerevolution.blogspot.com thecustomerevolution.blogspot.com

The Customer Revolution: Trust will make or break the equation for smart connected products

http://thecustomerevolution.blogspot.com/2015/07/trust-will-make-or-break-equation-for.html

A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Monday, 27 July 2015. Trust will make or break the equation for smart connected products. Over the last few years, previously dumb physical products have rushed to add connectivity and online services to their offerings. Product designers of everything from jet engines. And even beer bottles. Have hacked their own products, embedding chips and sensors into them. SCP = (CJ x C x N. X AI) x T.

thecustomerevolution.blogspot.com thecustomerevolution.blogspot.com

The Customer Revolution: Digital channel shift vs. digital paradigm shift

http://thecustomerevolution.blogspot.com/2013/03/digital-channel-shift-vs-digital.html

A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 12 March 2013. Digital channel shift vs. digital paradigm shift. I had the pleasure of speaking with. A couple of weeks ago. Bill is a pioneer in smart cities, working in Canada, Russia and Asia to evangelise the concept of the hyper-connected city and the potential for paradigm-shift thinking that hyper-connectivity presents. Bill chaired the Toronto Waterfront. Where customer word of m...

thecustomerevolution.blogspot.com thecustomerevolution.blogspot.com

The Customer Revolution: The Chief Digital Officer is dead (or at least should be)

http://thecustomerevolution.blogspot.com/2014/07/the-chief-digital-officer-is-dead-or-at.html

A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Wednesday, 9 July 2014. The Chief Digital Officer is dead (or at least should be). Subscribe to: Post Comments (Atom). View my complete profile. The Chief Digital Officer is dead (or at least sho. What ‘Age of the Customer? A Software Insider's Point of View. Tuesday’s Tip: Seven Factors For Precision Decisions In Artificial Intelligence. Esteban Kolsky - crm intelligence and strategy. Social CRM...

brianvellmure.com brianvellmure.com

The circus known as Dreamforce and the company behind it: A 2014 Retrospective - Value Creator

http://www.brianvellmure.com/2014/10/24/dreamforce-circus-show-company-behind

Digital innovation transcends roles, requires unique skills mashup. Data, Analytics, & Algorithms: Bedrocks of Future Organizations. Beware the danger of false precision and over expectations. Updated thoughts / probabilities of SFDC acquisition $CRM. Technology assuming role of the enterprise subconscious. Rich Communication and its Impact on the Enterprise. The Cloud keeps attempting to disintermediate the CIO. Immersive Experiences: Changing (and extending) Our World. Leave This Field Empty. It’...

crmweblog.crmmastery.com crmweblog.crmmastery.com

7 Ways To Generate More Sales Revenue With Marketing Automation

http://crmweblog.crmmastery.com/2011/01/sales-revenue-marketing-software

CRM Best Practice and Industry News. 7 Ways To Generate More Sales Revenue With Marketing Automation. January 24, 2011. Here’s a brief outline of a recent webinar, Mac McIntosh, Founding Partner of AcquireB2B. And Jep Castelein, Founder of LeadSloth. And new Principal Consultant at Marketo. Discussed the Top 7 Ways To Utilize Marketing Automation To Generate More Sales Revenue. You can download the full webinar here. Use outbound marketing to follow up, nurture and qualify your inbound leads. On Social C...

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A Customer & Brand Strategy Blog | A.k.a. Wim Rampen's Blog

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